Summary of qualifications

I utilized my exceptional customer service and interpersonal skills through verbal telecommunication support at Pool Supplies Canada and through face-to-face contact at Little Caesars as a cashier. I displayed leadership skills in every position where I oversaw and prioritized workflow, sought control to increase participation of my colleagues as well as employee morale. I used critical thinking and articulated decision-making skills as a Freight Supervisor, Shift Runner and Department Head of Intermission Sports to de-escalate high pressure situations while evaluating solutions. I'm adaptable and a quick learner supported by my ability to institute myself in different fields of work both online and in-person resulting in consistent contributions in a swift time frame regardless of the task. I am highly reliable for covering shifts, being early for article deadlines/scheduling, organizing podcasts which allowed me to build credibility in terms of consistency and trust in time management.

education

Bachelor of Arts in Honors History (B.A Hons)Toronto Metropolitan University, Toronto, ONSeptember 2019 - June 2023 Improved research ability through documentation by tackling challenges of archived based classes that demanded analysis that participated in projects with devoted understanding of library and archivist research Collaborated successfully in a group of 3-6 multiple times for a journalism newsday project to create a breaking news story that led to an overall 100% average Utilized proper formatting, footnotes, and citations in Google Suite tools to carefully articulate essays and long-research papers that resulted in percentages varying from 80%+ Maintained a 95%+ average of attendance and participation in various tutorials and laboratory classes even when the semester had transitioned into online rather than in-class

Work experience

Freight Shipper/Supervisor Pool Supplies Canada, Burlington, ON From April to August for 3 Consecutive Summers (2020-2022) Used Microsoft Excel as well as online freight shipping databases such as FedEx and SameDay Shipping to put through orders proficiently to sustain contact with the customer and shipment organization. Frequently contacted customers via email and telephone to confirm COVID-19 protocols and shipment confirmation, which led to improving customer morale and overall effectiveness of transportation support. Collaborated alongside other freight team members to organize and configure pool shipments which were then moved to freight trucks with little hassle and no injury. Trained new employees, scheduled Freight departures, oversaw and delegated different tasks fairly to the 12 employees working under/alongside me in 2022, which resulted in smooth workflow progression and increased cooperation amongst employees. Shift Runner Little Caesars, Burlington, ON October 2017 - August 2019 Trusted with opening and closing the store as well as keeping a safe space for the till and security code to assure proper procedures were upheld. Ran majority of shifts when Manager was not present, organized and led team members to work efficiently to produce fast and easy transactions between the quality of food and customer satisfaction. Sought to be a valued employee who was consistent with apprehending all rules and standards that led to loyalty and friendship between staff and managers alike.

Volunteer experience

Soccer Editor, Writer, Content Creator and Department Head The Intermission, Sportsmedia Website May 2021-Present Continually rallied/organized the writers, managed to collaborate on large volumes on articles and podcasts covering many of Soccer’s biggest events throughout the year. Edited and categorized every soccer article that was produced on the Intermission Website, helping younger writers with constructive criticism and support to better build connections and a stronger audience. Wrote factual-research based lengthy and sometimes opinionated, sports pieces on various topics regarding the Soccer world, building up my profile and credibility as an amateur sports journalist. Covered tournaments such as the Men’s UEFA Champions League, EURO 2020 and the 2022 FIFA World Cup in Qatar, through article writing and editing as well as hosting the podcasts which were released before a strict deadline I assigned to the department.

References

For inquires about references, email me at patrick.smietanka@gmail.com.